RF Service

Problem Statement

In today's mobile world, customers are expecting a greater level of attention and service. The old adage is "time is money" comes into play. Not only on the customer side, but also within the dealership.

Wouldn't it be great if you could service your customers faster? What if you knew your customer's name and vehicle history before they stepped out of their vehicle? Wouldn't it be great if your customer could get a real time status of their vehicle online withough bothering your busy service writers? sTRAC is the answer!

What is sTRAC?

sTRAC is the ultimate customer service tracking system. It not only benefits the service writer by providing information about the customer and vehicle; it also provides the customer tools they need to inquire about their vehicle status.

sTRAC automatically emails customers once their vehicle is completed alleviating a personal call by the service advisor. Vehicle status may be viewed 24/7 via the Internet to better inform your customer.

sTRAC Components

The heart of the STRAC system is the software. ENetBuzz comprehensive software provides the comfort and security of knowing that your customer's vehicles are safe and secure. sTRAC is customized to your particular needs. You define the functionality that fits your particular dealerships needs, just select from our comprehensive list to decide what is important for the security you want.

• Welcome Screen: Give your customers a personal welcome with digital signage on the service drive.
  
• Status Screen: Digital signage continually updates vehicle service status, and allerts customers to see the cashier when their service is complete.
  
• Email Notification: Automatically emails customers when their vehicle is ready for pickup.
  
• Tag Readers: Readers are utilized to track service vehicles within your facility. Readers are strategically placed to identify the customer before they get out of their vehicle. Readers may be utilized to determine where the vehicle is within the facility.
  
• Tags: Tags are battery powered transponders and are used to identify vehicles. These devides are usually placed on the backside of the mirror in the vehicle. The are permanently assiged to a vehicle and identifies the custmer. Installation takes less than a minute.
  Each tag or battery transponder, has a typical bettery life of 3 years. If a bettery power does get low, there is an automatic "low battery" detection via the sTRAC application. Bettery replacement takes just a minute or so, and is covered via eNet Buzz maintenance system.